How to submit a claim for reimbursement ?

Our procedure for an insurance claim is simple and quick. Just:

connect to your member space My Golden Care and declare the claim online. You can also download the related invoices.


download the Claim Form by clicking here or go on to the Documentation & Forms page.
Attach the original invoices and send the documents by post to the following address:

Service médical
31, bd Helvétique
1207 Genève

In the event of hospitalisation, an application must be made beforehand by the hospital for coverage of the costs.

Do not hesitate to contact us by phone at +41 22 786 12 00 or by email at: Our team will be happy to assist you.

You will have access to our medical assistance platform Medic-Air International 24 hours/7 days. It is managed by doctors who specialise in dealing with medical emergencies.

Download our claims form