Regulations and compliance

Golden Care and regulation

For more than 30 years, Golden Care has provided international health care cover specifically designed for expatriates the world over as well as for people with an international way of life.
During that time, we have developed partnerships and a group network that give our members global protection.

Our organisation:

Golden Care in Switzerland

Our European service and administration centre is located at Boulevard Helvétique 31, 1207 Geneva.
Golden Care SA is regulated by FINMA, registration number 11296 www.finma.ch. Our registration number is 11296.Our contracts do not exempt you from your health care obligations concerning the LAMal in Switzerland. It is your personal responsibility to ensure that you comply with current legislation in your country of residence.
Please contact us should you require additional information.

Privacy Notice

Golden Care (London) Limited

We are registered in England and Wales. Our registered office address is 130 Shaftesbury Avenue, London, W1D 5EU. Our company number is 08506982. We are authorised and regulated by the Financial Conduct Authority (FCA) www.fca.org.uk. Our FCA reference number is 605690.
For clarification, the FCA only regulates Golden Care (London) Limited in the UK and in certain European Economic States. Business arranged directly through our London office will be subject to FCA regulations.
If you would like to know more about the regulatory information of Golden Care and companies associated with us, please get in touch with us.

Privacy Notice

Global Health and Accident Insurance Limited (GHAIL)

Our conception of your protection is truly international and we want to support you wherever you are in the world, no matter where you live in the future, and so ensure stability in the quality of your cover and that of your family.
Golden Care plans are issued by GHAIL, regulated by the Guernsey Financial Services Commission (licence no2291879) : www.gfsc.gg

Privacy Notice

Sharing your feedback

If we ever fall short of the high standards we set ourselves, please email us on customerservice@goldencare.london. We will do all we can to get back to you within 5 working days and solve any problems as soon as we can.
You will find our full complaints procedure in your policy documents.

International compliance
and sanctions

As a global insurance provider, we respect the local regulations of where our members live, work or travel.
If you have any questions about sanctions and regulations that might relate to you, please get in touch.

Terms for using our website

We have designed this website for you. Most of it is accessible for everyone, but some areas are password protected, so only registered users can access them. We do this to protect their personal data.
If you choose or if we give you a user identification code, password or other security login information, do not share it with anybody else. It is there to keep your information private and safe.
We reserve the right to cancel or deactivate your security login information at any time, if in our reasonable opinion we feel you have not complied with our terms of use, or other terms or policies on this site or in any contracts.

About copyright

We have created this website for private use to share information. If you have permission to print and/or download any material from it, other than for personal use, you must not change, edit, manipulate or deface the pages or other materials you have printed and/or downloaded.
If you use the materials, you must acknowledge Golden Care Group as the author and state that you have sourced them from our website. You should also tell anyone you share these materials with that the same terms apply to them.
You need our written consent before you reproduce any website content for public or commercial purposes.
We, Golden Care Group, and/or our licensors own the copyright and database rights in this site, except where specifically stated otherwise, including without limitation:

  • content data
  • design
  • images
  • graphics
  • text
  • software
  • underlying source codes.

We are also the owner of all Golden Care Group trademarks, service marks, trade names, logos and devices that appear on the site, whether registered or unregistered, unless we state otherwise. We reserve our rights under any and all applicable law relating to the materials and content available on this site.
All text and image rights are reserved.

Keeping our website accurate and valid

We have put together all pages on this website with care and to the best of our knowledge. We review and update them continuously. We cannot, however, guarantee that all the information is up to date and accurate at all times. We reserve the right to add to our website, and to modify or delete information, at any time, without notice.
For binding information on our products and services, please refer to our individual policy information and our general and specific terms and conditions of insurance. You can also contact us directly with any questions.

The internet, IT problems and viruses

You use the internet at your own risk: emails, links to our website, and links from our website. We do not accept any liability for direct or indirect prejudice you might suffer from website users or third parties through any contacts or transactions the internet established.

Liability is excluded in particular for:

  • transmission errors
  • technical defects
  • faults or interruptions of the telephone network
  • illegal interference with network facilities
  • infection with viruses
  • copying and falsification of data and contents
  • network overload
  • failure to detect falsifications
  • lack of authorisation
  • blockage of electronic access by third parties.

You must not try to gain, or allow others to gain, unauthorised access to our website. And you must not interfere or tamper with the normal operation or the security of any pages on the site.

Personal information
and internet security

We are subject to the stringent data protection regulations of the countries we work in. That is because we look after your detailed personal information.
In Switzerland and Guernsey, we handle that information in line with required Regulation and good practice. In the UK, Golden Care (London) Ltd is registered with the Information Commissioners Office to process personal data and retain it securely. Here we handle data in line with the General Data Protection Regulation (GDPR) or jurisdictional equivalent.
Everybody who works with Golden Care is duty bound to look after your personal information with absolute confidentiality. ‘Personal information’ is anything that can identify you or that can used to contact you, Examples include, but not limited to :

  • Full names
  • Addresses
  • Date and place of birth
  • Credit card numbers
  • Email addresses
  • Internet Protocol (IP) addresses
  • Health records
  • Sex, gender, race and ethnicity
  • Marital status
  • Emergency contact information
  • Citizenship or legal status

We only collect and retain personal information that is necessary for us to offer the services that you require and this will include sensitive data.

Non-personal information and cookies

We also automatically collect some of your ‘non-personal information’ when you visit our site. This is information that does not identify who you are, like browser type, host operating system.
Cookies are small files that recognise repeat visitors to a website. Like many other sites, we use them to improve your online experience. You can use your browser to allow or block cookies. If you block them, you might not be able to see our whole website, or it might not function fully.

Making changes

We reserve the right to update these terms from time to time without telling you. We recommend you visit this page regularly to make sure you have seen any changes and understand our latest terms.

Need more
information?

+41 22 786 12 00